1-Scope
These Terms & Conditions apply to all services provided by Spotless Cleaning Services.
By requesting or accepting our services, the client agrees to these terms.
2-Services
Spotless Cleaning Services provides professional cleaning and household support services for private households and commercial clients.
Our services include, but are not limited to:
* Regular home cleaning (weekly, biweekly, or monthly)
* Move-in and move-out cleaning
* Deep or seasonal cleaning
* Window cleaning including frames and sills
* Furniture and upholstery cleaning
* Laundry and ironing services
* Pressure cleaning for outdoor surfaces such as terraces, driveways, and entrances
* Office cleaning
* Stairwell cleaning for residential buildings
* Household assistance (Haushaltshilfe) for individuals supported by their health insurance provider (Krankenkasse), for example during pregnancy, illness, or after medical treatment
The exact scope of work, schedule, and pricing are agreed individually with the client before the service is provided.
For services billed to a health insurance provider, the work is performed according to the approval and conditions defined by the respective health insurance provider.
3-Pricing
Prices are determined individually based on the size of the property, the scope of work, and the type of service requested.
All prices are final prices in accordance with §19 UStG (German small business regulation). No VAT is charged.
Quotes provided to clients are non-binding estimates unless otherwise agreed.
Additional work requested during the service may result in additional charges.
4-Appointments and Access
Clients must ensure that our staff has safe and reasonable access to the property at the agreed time.
If access to the property is not possible at the scheduled time, or if the appointment is cancelled at very short notice, a cancellation fee or minimum service charge may apply.
If keys are provided to our staff, they will be handled responsibly and used only for the agreed service.
5-Satisfaction Guarantee
Spotless Cleaning Services offers a 24-hour satisfaction guarantee for cleaning services.
If you are not satisfied with the result of the cleaning, please contact us within 24 hours after the service. We will return and correct the affected areas free of charge.
For move-in and move-out cleaning services, a guarantee may apply until the landlord inspection or up to three days after the service, depending on the agreement with the client.
This guarantee applies only to cleaning tasks that were part of the originally agreed service.
6-Liability
Spotless Cleaning Services is liable only for damages caused by intentional misconduct or gross negligence.
Any damage or issue must be reported within 24 hours after the service.
We are not liable for damage caused by:
* pre-existing conditions
* normal wear and tear
* improper installation of furniture or fixtures
* unstable or damaged surfaces
7-Weather Conditions
Outdoor services such as pressure cleaning or exterior window cleaning may depend on weather conditions. In such cases, appointments may be rescheduled to ensure safety and proper service quality.
8-Applicable Law
All services provided by Spotless Cleaning Services are governed by the laws of the Federal Republic of Germany.